Customer support / Comparison
Chatwoot vs Intercom
- Chatwoot: free plan; paid plans vary, free plan yes. Intercom: from $29 a month, free plan no. Plans differ, so check what each price includes.
| Chatwoot Open-source customer support inbox, an alternative to Intercom and Zendesk | Intercom Customer service with the Fin AI agent, inbox and help centre | |
|---|---|---|
| Starting price | Free plan; paid plans vary | From $29 a month |
| Free plan | Yes | No |
| Pricing in detail | The core is open source under the MIT licence and free to run on your own server; some enterprise features need a paid licence. | Essential $29 per seat a month billed annually ($39 monthly), Advanced $85 ($99), Expert $132 ($139). Fin AI agent $0.99 per outcome. 14-day free trial. From Intercom's own pricing guide. |
| User rating | No reviews yet | No reviews yet |
| Company | Chatwoot Inc. | Intercom |
| Works with | Not listed | Salesforce, HubSpot, Slack, Shopify, Jira |
| Facts checked on | 22 Oct 2026 | 21 Oct 2026 |
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