Customer support / Comparison
Intercom vs Zendesk
- Intercom: from $29 a month, free plan no. Zendesk: from $55 a month, free plan no. Plans differ, so check what each price includes.
| Intercom Customer service with the Fin AI agent, inbox and help centre | Zendesk Help desk for email, chat, phone and AI agents | |
|---|---|---|
| Starting price | From $29 a month | From $55 a month |
| Free plan | No | No |
| Pricing in detail | Essential $29 per seat a month billed annually ($39 monthly), Advanced $85 ($99), Expert $132 ($139). Fin AI agent $0.99 per outcome. 14-day free trial. From Intercom's own pricing guide. | Suite Team $55 per agent a month billed annually ($69 monthly), Suite Professional $115 ($149). Enterprise on request. 14-day free trial. |
| User rating | No reviews yet | No reviews yet |
| Company | Intercom | Zendesk |
| Works with | Salesforce, HubSpot, Slack, Shopify, Jira | Salesforce, Slack, Shopify, Jira, Microsoft Teams |
| Facts checked on | 21 Oct 2026 | 21 Oct 2026 |
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