Customer support / Comparison
Freshdesk vs Zendesk
- Freshdesk: from $19 a month, free plan no. Zendesk: from $55 a month, free plan no. Plans differ, so check what each price includes.
| Freshdesk Help desk ticketing with automations and AI, priced per agent | Zendesk Help desk for email, chat, phone and AI agents | |
|---|---|---|
| Starting price | From $19 a month | From $55 a month |
| Free plan | No | No |
| Pricing in detail | Growth $19 per agent a month, Pro $55, Enterprise $89, billed annually (monthly costs about 20% more). 14-day free trial. | Suite Team $55 per agent a month billed annually ($69 monthly), Suite Professional $115 ($149). Enterprise on request. 14-day free trial. |
| User rating | No reviews yet | No reviews yet |
| Company | Freshworks Inc. | Zendesk |
| Works with | Slack, Shopify, Salesforce, Microsoft Teams | Salesforce, Slack, Shopify, Jira, Microsoft Teams |
| Facts checked on | 21 Oct 2026 | 21 Oct 2026 |
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