Customer support / Comparison
Zammad vs Zendesk
- Zammad: free plan; paid plans vary, free plan yes. Zendesk: from $55 a month, free plan no. Plans differ, so check what each price includes.
| Zammad Open-source helpdesk and ticketing system | Zendesk Help desk for email, chat, phone and AI agents | |
|---|---|---|
| Starting price | Free plan; paid plans vary | From $55 a month |
| Free plan | Yes | No |
| Pricing in detail | Free to download and run on your own server under the AGPL-3.0 licence; you pay only for your hosting. Zammad GmbH also sells a hosted version. | Suite Team $55 per agent a month billed annually ($69 monthly), Suite Professional $115 ($149). Enterprise on request. 14-day free trial. |
| User rating | No reviews yet | No reviews yet |
| Company | Zammad Foundation | Zendesk |
| Works with | Not listed | Salesforce, Slack, Shopify, Jira, Microsoft Teams |
| Facts checked on | 22 Oct 2026 | 21 Oct 2026 |
| Features |
|
|