Customer support / Comparison
Freshdesk vs Zammad
- Freshdesk: from $19 a month, free plan no. Zammad: free plan; paid plans vary, free plan yes. Plans differ, so check what each price includes.
| Freshdesk Help desk ticketing with automations and AI, priced per agent | Zammad Open-source helpdesk and ticketing system | |
|---|---|---|
| Starting price | From $19 a month | Free plan; paid plans vary |
| Free plan | No | Yes |
| Pricing in detail | Growth $19 per agent a month, Pro $55, Enterprise $89, billed annually (monthly costs about 20% more). 14-day free trial. | Free to download and run on your own server under the AGPL-3.0 licence; you pay only for your hosting. Zammad GmbH also sells a hosted version. |
| User rating | No reviews yet | No reviews yet |
| Company | Freshworks Inc. | Zammad Foundation |
| Works with | Slack, Shopify, Salesforce, Microsoft Teams | Not listed |
| Facts checked on | 21 Oct 2026 | 22 Oct 2026 |
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