Customer support / Comparison
Chatwoot vs Freshdesk
- Chatwoot: free plan; paid plans vary, free plan yes. Freshdesk: from $19 a month, free plan no. Plans differ, so check what each price includes.
| Chatwoot Open-source customer support inbox, an alternative to Intercom and Zendesk | Freshdesk Help desk ticketing with automations and AI, priced per agent | |
|---|---|---|
| Starting price | Free plan; paid plans vary | From $19 a month |
| Free plan | Yes | No |
| Pricing in detail | The core is open source under the MIT licence and free to run on your own server; some enterprise features need a paid licence. | Growth $19 per agent a month, Pro $55, Enterprise $89, billed annually (monthly costs about 20% more). 14-day free trial. |
| User rating | No reviews yet | No reviews yet |
| Company | Chatwoot Inc. | Freshworks Inc. |
| Works with | Not listed | Slack, Shopify, Salesforce, Microsoft Teams |
| Facts checked on | 22 Oct 2026 | 21 Oct 2026 |
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