Customer support / Comparison
Freshdesk vs Intercom
- Freshdesk: from $19 a month, free plan no. Intercom: from $29 a month, free plan no. Plans differ, so check what each price includes.
| Freshdesk Help desk ticketing with automations and AI, priced per agent | Intercom Customer service with the Fin AI agent, inbox and help centre | |
|---|---|---|
| Starting price | From $19 a month | From $29 a month |
| Free plan | No | No |
| Pricing in detail | Growth $19 per agent a month, Pro $55, Enterprise $89, billed annually (monthly costs about 20% more). 14-day free trial. | Essential $29 per seat a month billed annually ($39 monthly), Advanced $85 ($99), Expert $132 ($139). Fin AI agent $0.99 per outcome. 14-day free trial. From Intercom's own pricing guide. |
| User rating | No reviews yet | No reviews yet |
| Company | Freshworks Inc. | Intercom |
| Works with | Slack, Shopify, Salesforce, Microsoft Teams | Salesforce, HubSpot, Slack, Shopify, Jira |
| Facts checked on | 21 Oct 2026 | 21 Oct 2026 |
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