Customer support / Comparison
Intercom vs Zammad
- Intercom: from $29 a month, free plan no. Zammad: free plan; paid plans vary, free plan yes. Plans differ, so check what each price includes.
| Intercom Customer service with the Fin AI agent, inbox and help centre | Zammad Open-source helpdesk and ticketing system | |
|---|---|---|
| Starting price | From $29 a month | Free plan; paid plans vary |
| Free plan | No | Yes |
| Pricing in detail | Essential $29 per seat a month billed annually ($39 monthly), Advanced $85 ($99), Expert $132 ($139). Fin AI agent $0.99 per outcome. 14-day free trial. From Intercom's own pricing guide. | Free to download and run on your own server under the AGPL-3.0 licence; you pay only for your hosting. Zammad GmbH also sells a hosted version. |
| User rating | No reviews yet | No reviews yet |
| Company | Intercom | Zammad Foundation |
| Works with | Salesforce, HubSpot, Slack, Shopify, Jira | Not listed |
| Facts checked on | 21 Oct 2026 | 22 Oct 2026 |
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